Passenger angry after rescheduled flight
The resident, who has already boarded another flight, provided screen grabs of emails that were to them by the carrier apologising to them and promising a discount on a future flight.
A Ruimsig resident who prefers to remain anonymous was left inconvenienced and aggrieved on the night of Monday, 30 July, after she and other passengers had to spend the night at OR Tambo International Airport due to a faulty plane.
According to the unhappy resident, the flight was delayed until Tuesday morning after a technical issue was discovered. “SAA flight 203 from OR Tambo to John F Kennedy International Airport was supposed to leave last night at 9pm. However, the plane had to perform an emergency brake landing because a cargo door opened. We stayed in the plane until midnight only to be told we will only leave at 9am the next morning,” she explained.
The resident, who has already taken another flight, provided screen grabs of emails that were sent to them by the carrier apologising to them and promising a discount for their next trip.
The letter read: “As South African Airways, we are committed to continually maintain our high service levels, and we would like to ensure that you are as comfortable as possible, whilst in our care. I, therefore, wish to convey my sincere apologies for the inconvenience you experienced as a result of this night stop. Your safety is our primary concern we, therefore, needed to take every precaution to ensure that it was not compromised in any way …
“As a gesture of care, we are making available to you, a 25% discount off a future flight you may take with us. Should you wish to make use of this offer, we would be happy to assist you in making your booking …”
The SAA customer service office has been contacted for comment, but had not replied at the time of releasing this article.
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