A Johannesburg resident asked:
How can residents assist with governance and better service delivery?
Ward 97 councillor, Leah Knott answered:
Residents need to ensure that they receive reference numbers for any service delivery queries logged with the City of Johannesburg entities. Without this reference, it cannot be allocated for resolution. If the required turn-around time has passed and the query has not been resolved, then they can escalate via your ward councillor.
It is vital for residents to log service delivery issues through the correct channels in order to ensure speedy resolutions.
Do you have a question for a ward councillor?
As a local newspaper, the Randburg Sun provides a platform for residents to learn about, understand and follow local government. As an extension of that, there is a weekly column called Councillor’s Corner, which is a platform for you, our readers, to voice your concerns or questions for ward councillors to respond to.
Different, willing, ward councillors will respond to a question each week.
Email your burning question to: aimeed@caxton.co.za and let’s get the ball rolling.
