The South African Customer Satisfaction Index (SAcsi) has released the top 10 favourited phones for South African consumers for 2016.
Apple seems to be the trail blazer by topping the chart at a 83.5 per cent of the user satisfactory score.
The survey was done among 1700 phone headsets. Customer Expectations Index, a Service Quality Index, a Product Quality Index, a Perceived Value Index, and a Perceived Quality Index to achieve an overall result out of 100
Trailing on the Apple coat tails, Samsung and Nokia with 80.6 per cent and 79.5 per cent. The new arrivals on SA markets Sony and Huawei are making names for themselves too. Both handsets ranked on par with the industry average with Huawei scoring 77.2 and Sony 76.2 among consumers.
The group explained that Blackberry was the only handset to drop in the index with a satisfaction score of 71.4.
Top 10 list:
1) Apple
2) Samsung
3) Nokia
4) Industry average
5) Huawei
6) Sony
7) Blackberry
