Eskom and City Power have asked residents to allow a 30-minute window for power to be fully restored after load-shedding so that it can be turned on without overloading the supply source.
However, if your power has not returned after the 30 minute window and you have checked the distribution board in your house and your electricity box, the issue must be reported to City Power.
City Power can be contacted on 011 375 5555, or issues can either be logged through the MyCityPower app or online. To log an online complaint, visit https://www.citypower.co.za and click on ‘fault logging’ at the bottom left of the home page.
If you are on a cellphone and want to log an online complaint, visit https://www.citypower.mobi, log in or register, and follow the prompts.
Also Read:
https://roodepoortrecord.co.za/2019/11/22/who-is-your-ward-councillor-and-how-do-you-contact-them/
You will be provided with a reference number after your complaint has been logged, and you need to keep it.
If the reported issue has not been dealt with within four hours, or if there has been no response about restoration, contact your ward councillor with your address and reference number so they can escalate the matter.
