Resident must allow City Officials access to their properties to read or repair meters
How to identify City Power meter readers?
The City of Johannesburg has discovered that there are residents who do not allow City officials access to their properties do meter readings.
This may be because of the high number of house-breaking incidents, however, it results in the City not being able to bill those residents on actual readings and having to use estimates instead. In terms of the City’s by-laws, the City is entitled to disconnect the supply of electricity when residents fail to allow officials access to their premises for the purpose of reading the meter or fixing a faulty meter.
Also Read: Beware of bogus COJ officials
Property owners who fall into this category are requested to urgently contact the the City to avoid termination of the supply of electricity to their premises, using any of the following:
o The City’s website at https://www.citypower.co.za/Pages/default.aspx;
o by fax to 011 490 7223;
o by email to estimations@citypower.co.za;
o the Call Centre on 011 490 7484; or
o by SMS to 44074.
Please include the following information in your correspondence:
o Account number;
o physical address;
o contact details; and
o date and times of availability.
The Call Centre’s operating hours are from 7am to 10pm, Monday to Friday and from 7am to 1pm during weekends.
How to identify City Power meter readers:
o They will carry ID cards bearing their names and photographs;
o the ID cards will identify the individual as a City Power Contractor; and
o the individual will wear either a brown or blue overall under the City Power reflector jacket.
Do you perhaps have more information pertaining to this story? Email us at roodepoortrecord@caxton.co.za (remember to include your contact details) or phone us on 011 955 1130.
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