COJ billing issues caused by technical fault
'The City would like to apologise to customers for the inconvenience caused.'
“I wish to thank all our customers for their patience and understanding during this period,” said the Member of the Mayoral Committee (MMC) for Finance, councillor Funzela Ngobeni.
The City of Johannesburg’s (CoJ) customer interface and data capturing system (SAP) is currently down due to a technical fault which is impacting several functionalities. “I would like to assure ratepayers that technicians are working tirelessly to resolve the problem. We will issue an update once the system is fully restored,” the MMC said.
He added that customers should expect service delivery interruptions due to the temporary down-time on the SAP system which has affected applications for new service connections such as pre-paid meter conversions, billing, credit management as well as process analytics.
Although the SAP system is unable to operate optimally, customers were informed that the payment feature is fully functional, and they should be able to pay their municipal accounts. Customers will also still be able to utilise the City’s call centre (0860 562 874) to log queries and other service interruptions.
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He added that the CoJ is determined to resolve all customer complaints and will work tirelessly to ensure the SAP system is fully restored, saying, “The City would like to apologise to customers for the inconvenience caused as a result of this technical fault.”
The MMC concluded by saying, “The City remains committed to offering its customers efficient and convenient service delivery, which is premised on principles of a professional public service, service with pride, and good governance. In the event where customers are not able to visit our customer service centres, we strongly recommend that they use alternative platforms such as Easy Pay outlets (Woolworths, Pick n Pay, Shoprite Checkers), the Post Office or their bank’s website, branch or ATM to pay their municipal accounts”.
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