Metrobus wants to hear from you
Commuters encouraged to use the new customer care services
The City of Johannesburg’s bus service, Metrobus, wants to hear from you.
In an attempt to improve its interaction with its commuters and improve customer service, a customer care e-mail, telephone line and care centre have been launched at Ghandi Square. “The aim of these new measures is to improve Metrobus’ efficiency and responsiveness to commuters,” said Sabata Makoele, the acting Managing Director of Johannesburg Metrobus.
He added that the company offers affordable, safe and reliable public transport services and its fees are regulated, which means that commuters can budget ahead of time for their transport needs, with no unforeseen extra costs.
Commuters are urged to use these platforms to interact with Metrobus and lodge complaints if they are unhappy with service received during trips. They can remain anonymous to protect their identity.
Johannesburg Metrobus is providing continuous training for all its bus operators to enhance customer service and etiquette, and to meet road safety standards. Customer service training is also offered to every employee who has direct contact with commuters, to ensure a high standard of service is maintained.
“The training seeks to highlight the importance of passengers as customers, to improve customer service, to improve excellent service in the public transport sector, and to address issues relating to passenger-driver relations,” said Sabata.
He concluded by saying, “We are committed to providing a quality service to all of our commuters as well as accommodating diversity and disability.”
For more information, commuters can visit the Metrobus website at www.mbus.co.za, send an e-mail to customer@mbus.co.za or call the Customer Care line on 011 403 0019 (between 7.30am and 7pm).
Do you perhaps have more information pertaining to this story? Email us at roodepoortrecord@caxton.co.za (remember to include your contact details) or phone us on 011 955 1130.
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