City Power has reported that it has been hit by a ransomware virus, which has resulted in customers not being able to visit their website, to buy electricity units and upload invoices when making payments.
According to the power utility, the virus has encrypted all their databases, applications and network.
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“Our ICT department is currently cleaning and rebuilding all impacted applications. Customers and stakeholders will be updated as and when new information becomes available,” read a tweet from City Power.
#Update City Power has been hit by a Ransomware virus. it has encrypted all our databases, applications and network. Currently our ICT department is cleaning and rebuilding all impacted applications.^GR
— @CityPowerJhb (@CityPowerJhb) July 25, 2019
All customers that cannot access the website are urged to use the alternative link (https://citypower.mobi) to log calls.
