ER24 clarifies allegation of refusal to assist
Emergency call taker followed procedure
ER24 has responded to allegations on social media claiming they refused to attend to a pizza delivery driver that had an accident in front of their Johannesburg West Branch on Sunday (9 November).
A social media user posted on Facebook, claiming “one of …’s drivers had an accident in front of ER24’s Westrand branch on the corner of Hendrik Potgieter and Gordon Roads and he is bleeding badly. They won’t open and when I called for assistance they told me they would send a government ambulance and didn’t know how long it would take.
Now please tell me where is the fairness in this? Are people’s lives not worth anything anymore? What if it were worse and he died? I will not support ER24.”
Also read:
https://roodepoortrecord.co.za/2017/10/27/tow-truck-tyranny-er24-denies-claims/
ER24 spokesperson Werner Vermaak responded as follows. “ER24 values clinical excellence and patient safety, and therefore conducted a thorough investigation into the matter. At the time of the incident, a bystander placed a call to ER24’s Emergency Contact Centre.
Unfortunately, ER24 Johannesburg West were already busy on emergencies and there were no staff or operational vehicles at the branch at the time the incident occurred. The Emergency Call Taker followed protocol and proceeded to call a service provider to assist.
The service provider indicated that they could not assist at that time. The Emergency Call Taker continued to search for assistance and proceeded to call the state services to render care. At no time did ER24 refuse to render assistance.”
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