Report municipal service delivery issues
How and where to report municipal service delivery issues.
The City of Johannesburg relies on its residents to log service delivery failures so that it gets the opportunity to attend to them.
If issues are not logged on the City’s service delivery system, the entities are likely to remain unaware of the breakdowns, which will then probably remain unresolved, announced the City of Johannesburg.
It was also said that a councillor’s job is not just to serve as the voice of the people, for the expression of their community needs, but also to act as a watchdog and ensure the municipality implements polices to address the needs of the citizens. It is therefore important that, should issues you log not be adequately addressed, the issues be brought to the attention of your local ward or PR councillor.
Details for the following services:
Joburg Water
Operating hours: Daily from 8 am to 4 pm.
Email: customerservice@jwater.co.za
SMS: 082 653 2143
Fixed line: 0860 562 874
Turn-around times:
Water bursts – 48 hours.
Water outages – One day.
Sewer blockages – 24 hours.
Meter leaks – Seven working days.
Fire-hydrant leaks – Two days.
Bees in meter box – Three days.
City Power
Log calls using your mobile device at https://citypower.mobi or call 0860 562 874.
Turn-around times:
Power outages – Four hours.
Illegal connections – 24 hours.
Dangerous situations – Immediate.
Streetlights out of order – Two working days.
Meter conversions – Five working days.
Faulty meters – Seven days.
Joburg Roads Agency
Send an email to hotline@jra.org.za or call 0860 562 874 if the matter is urgent.
Turn-around times:
Potholes – Three days.
Missing manhole covers – Three days.
Road trenches – Three days.
Road collapse/ Dangerous situation – Immediate.
Traffic signs damaged/ missing – Seven days.
Traffic signals Flashing/ not working – 24 hours.
City Parks
Call 0860 562 874 or send a email to jcp@jhbcityparks.com.
Turn-around times:
Grass cutting in open spaces – Up to 30 days.
Grass cutting in parks – Dependent on status of park.
Grass cutting in cemeteries – Seven days.
Fallen trees/ branches – 24 hours.
JMPD
In cases of emergency: Call EMS/ JMPD call centre on 011 375 5918/ 5911.
Turn-around times:
Traffic violations – Dependent on incident and resources available.
Noise – Dependent on incident and resources available.
Dumping – Dependent on incident and resources available.
Motor vehicle accident – Dependent on incident and resources available.
Vagrants – Dependent on incident and resources available.
Pikitup
Call 0860 56 28 74, select option four
Turn-around times:
New/ additional bin request – Seven days.
Animal carcass removal – 24 hours.
Clearing of illegal dumping – Seven days.
Revenue
Visit nearest walk-in centre.
Turn-around times:
Change of ownership – Up to six weeks, automatically by back office.
Finalisation of rates – Five working days, automatically by back office.
New meter installation for water/ electricity – Within 25 working days after payment.
Final readings – Owner to provide City with seven working days’ notice.
Closing of account – 30 days.
All other revenue-related queries – visit nearest walk-in centre or call 0860 56 28 74, and select option one
Metro bus
Timetables and complaints – call 0860 56 28 74, and select option six.
All other City of Joburg queries
Visit https://www.joburg.org.za or call 011 375 5555.
Do you perhaps have more information pertaining to this story? Email us at roodepoortrecord@caxton.co.za (remember to include your contact details) or phone us on 011 955 1130.
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