After a resident’s despondent email to the Record about Florida water issues it was learnt that Florida’s water is flowing once again.
The resident wanted to log a problem with his water supply since Monday 23 September but allegedly was unable to log it with the City of Joburg (CoJ) helpline.
“Are you aware of what’s happening with the water supply in Florida?” he asked the Record, complaining about the helpline and service at the Civic Centre.
“All they could do was refer me back to the useless helpline,” he wrote in the email.
“Since Monday, we’ve had access to water only for around two to three hours a day.”
According to Caleb Finn of Our Neighbourhood Florida, some Florida residents’ water supply seemingly was cut off on Heritage Day (Tuesday 24 September). Finn believes that most of the complaints came from Florida South, but a resident of Florida Lake also had some concerns. He and DA Councillor Dave Dewes ascribe this to a pipe that burst on Main Reef Road on Tuesday, according to their correspondence with Joburg Water.
“Dewes helped us to communicate with Joburg Water and the water seemed to be back on by Tuesday night, after they apparently fixed the burst pipe,” Finn told the Record.
“Yet on Wednesday, people still were experiencing problems.”
Finn said that he learned that the pipe had burst again on Wednesday. Joburg Water was contacted yet again to tend to the problem. There were rumours that something else was wrong with the main supply lines.
“Around midnight on Wednesday the water was flowing again,” said Finn, unsure of whether more problems would arise in the near future.
Joburg Water spokesperson Millicent Kabwe was not available for comment.
Finn reminds residents that they can contact the CoJ helpline, should they experience any service problems. Residents also can log their complaints via email at customerservice@jwater.co.za, or online at www.johannesburgwater.co.za.
See the Joburg Water query submission webpage here
https://www.johannesburgwater.co.za/ContactUS/contact_us.aspx
